This Refund Policy applies to all subscription purchases made on the P2P LMS platform operated by P2PClouds (Pvt.) Ltd. (“P2PClouds,” “we,” “us,” or “our”). All payments are processed securely through our authorized payment provider, which issues purchase receipts, invoices, and handles refund processing on our behalf.

1. 14-Day Money-Back Guarantee

We offer a 14-day money-back guarantee on all new subscription purchases. If you are not satisfied with P2P LMS for any reason, you may request a full refund within 14 calendar days of the date of your initial subscription payment.

To claim a refund under this guarantee, email us at info@p2pclouds.net with the subject line “Refund Request” and include:

• Your registered email address.
• The date of purchase and subscription plan name.
• Your order or transaction ID (found on your receipt email).
• A brief reason for your refund request (optional but appreciated).

Approved refunds will be processed within 5–10 business days back to the original payment method. P2PClouds does not charge any fees for refund processing.

2. Renewals and Subsequent Billing Cycles

The 14-day money-back guarantee applies only to the first payment of a new subscription. Subsequent renewal charges (monthly or annual) are generally non-refundable.

However, if a renewal charge occurs unexpectedly — for example, because you forgot to cancel before the renewal date — please contact us within 7 days of the renewal charge. We will review such requests on a case-by-case basis and may issue a refund at our sole discretion, particularly if the Service was not used during that period.

3. Annual Plans

For annual subscriptions, refund requests made within 14 days of the initial purchase are eligible for a full refund. After 14 days, we may issue a pro-rated refund for the remaining unused full months of the subscription at our discretion, provided a valid reason is given and the Service has not been substantially used.

4. Non-Refundable Circumstances

Refunds will not be issued in the following circumstances:

• Refund requests made more than 14 days after the initial purchase (unless otherwise agreed in writing).
• Accounts terminated due to a violation of our Terms of Service or Acceptable Use Policy.
• Requests based on a decision to switch to a competitor or change business requirements after the refund window has elapsed.
• Partial use of the Service during the billing period does not reduce eligibility under the 14-day window, but usage is considered when evaluating out-of-window discretionary refunds.

5. Service Outages and Downtime

If the Service experiences significant unplanned downtime (>99% monthly uptime SLA breach) attributable solely to our infrastructure, we may issue a service credit to your account for the affected period. Service credits are not exchangeable for cash. Outages caused by third-party providers (Firebase, Google Cloud), force majeure events, or your own actions are excluded.

6. Cancellation

You may cancel your subscription at any time from your account settings or by emailing info@p2pclouds.net. Cancellation stops future billing. Your access to paid features continues until the end of the current paid billing period. Cancellation does not automatically trigger a refund unless the request falls within the 14-day guarantee window.

7. How Refunds Are Processed

When we approve a refund, it is issued to the original payment method (credit/debit card or other supported payment method). You will receive a refund confirmation by email. Depending on your bank or card issuer, funds typically appear within 5–10 business days.

For the fastest resolution, contact us first at info@p2pclouds.net.

8. Changes to This Policy

We reserve the right to update this Refund Policy at any time. Changes will be effective from the date posted. The policy in effect at the time of your purchase applies to that transaction. We recommend reviewing this page before making a purchase.

9. Contact Us

For all refund requests and billing queries:

We aim to respond to all refund requests within 2 business days.